Mortgage Daddies

Mortgage Daddies

by Vernon Miles & Craig Snell
BusinessEducation
Deanna Auger: 42 Years in Mortgages & Still Top of the Board | Mortgage Daddies
Deanna Auger started in mortgages before fax machines existed - and she's still outproducing loan officers half her age. Deanna Auger is a loan originator at Milestone Mortgage Solutions with 42 years in the mortgage industry, spanning banking, operations, underwriting, and origination. We cover why she never sends online application links and takes every loan app by hand, how she built a dominant referral pipeline with a single real estate office using zero paid marketing, the real difference between lender and broker origination after spending a decade at Prime Lending, and how staying competitive on the leaderboard at 60-plus still drives her every day. If you think volume and relationship-based origination can't coexist, Deanna proves otherwise. Deanna Auger: https://milestonemortgagesolutions.com/deanna-auger/ https://www.instagram.com/deannaauger/ – Follow us: Mortgage Daddies on Facebook: https://www.facebook.com/mortgagedaddies/ Mortgage Daddies on Instagram: https://www.instagram.com/mortgagedaddies/ Mortgage Daddies on Tiktok: https://www.tiktok.com/@mortgagedaddies?lang=en – Chapters: 00:00:00 Starting a mortgage career from scratch 00:04:17 Why loan officers should never send application links 00:09:31 What mortgage origination looked like before computers 00:11:16 Switching from lender to broker after 40 years 00:18:28 How to build a real estate agent referral pipeline 00:22:42 Helping buyers get mortgage-ready before they qualify 00:25:09 Life outside work - grandkids, reggae and staying driven
E51
Jun 9, 2026
32:38
Servedwell Hospitality: 127 Years of Family Business Done Right (Will Silverstein) | Mortgage Daddies
A clothing store that accepted tire returns is now a 127-year restaurant empire. Will Silverstein is the 5th-generation owner of Servedwell Hospitality, the New Bedford-based group behind Black Whale, Candela, Sail Loft, Not Your Average Joe's, and National Club. We cover the Silverstein family's philosophy of hospitality over service, how Not Your Average Joe's scaled to 28 locations across six states before his father sold the franchise side, and Will's decision to leave New York City fine dining and return home during COVID. We also get into employee retention, doubling down on bad guest experiences to build loyalty, DoorDash's 30% commission reality, and where Servedwell is eyeing expansion next. If you run a business that lives and dies on client experience, this one is for you. Servedwell Hospitality: https://www.servedwellhospitality.com/ – Follow us: Mortgage Daddies on Facebook: https://www.facebook.com/mortgagedaddies/ Mortgage Daddies on Instagram: https://www.instagram.com/mortgagedaddies/ Mortgage Daddies on Tiktok: https://www.tiktok.com/@mortgagedaddies?lang=en – Chapters: 00:00 - How a 127-year family business stays relevant today 09:12 - Why chain restaurants are dying and what replaced them 17:44 - How to build a restaurant concept around a space 26:50 - Why Servedwell is slowing down before expanding 32:09 - What DoorDash actually costs restaurant owners
E50
Apr 28, 2026
37:28
The Boys Take Over: Sports Cards, Superpowers & Having a Mortgage Dad | Mortgage Daddies
We're turning the mics over to the next generation. This week, we’re joined by our boys Liam Miles, Austin Snell, and Owen Snell for one of the most chaotic and entertaining episodes we've ever recorded! The kids answer the tough questions: What do your dads actually do all day? What makes them mad? What animal are they most like? Then we get into Liam's sports card hustle and even rip a few packs. Whether you're a mortgage professional, a card collector, or just interested in hearing Owen talk about Super Mario - this one's for you. Follow @liamssportscards on Instagram: https://www.instagram.com/liamssportscards/ – Follow us: Mortgage Daddies on Facebook: https://www.facebook.com/mortgagedaddies/ Mortgage Daddies on Instagram: https://www.instagram.com/mortgagedaddies/ Mortgage Daddies on Tiktok: https://www.tiktok.com/@mortgagedaddies?lang=en – Chapters: 0:00 – Welcome to Mortgage Daddies 01:45 – Mario Talk with Owen Snell 05:44 – What’s It Like to be the Son of a Mortgage Daddy? 14:36 – Favorite Person at Milestone (Besides Dad) 17:14 – Rapid Fire Questions with the Kids 30:21 – Liam's Sports Cards 35:07 – Live Card Break 51:55 – Sign Off
E49
Apr 14, 2026
52:36
Sales Leadership: Whatever You’re Doing Is Never Enough (Scott Crook, Salesforce) | Mortgage Daddies
This week, we’re joined by Scott Crook, a veteran sales leader from Salesforce. Scott’s here to discuss the parallels between our industries - elite tech sales and the high-volume mortgage business. Scott tells us about the wild pace of the tech industry and the path he took on his rise to corporate sales success. We’re talking about real life too: parenting, the importance of grit and work ethic, and a little regularly-scheduled youth sports talk too. Enjoy! Milestone Mortgage Solutions: https://milestonemortgagesolutions.com/ – Follow us: Mortgage Daddies on Facebook: https://www.facebook.com/mortgagedaddies/ Mortgage Daddies on Instagram: https://www.instagram.com/mortgagedaddies/ Mortgage Daddies on Tiktok: https://www.tiktok.com/@mortgagedaddies?lang=en – Chapters: 00:00 Welcome to Mortgage Daddies 04:50 The Grind is Never Enough 10:15 Working for a Gigantic Company and Scott’s Sales Background 15:55 Dad Life 18:25 On Demanding Careers 25:30 Personal Life and Goals 34:45 Youth Sports
E48
Mar 3, 2026
41:38
Supporting Veterans While Quadrupling Mortgage Volume: Rob Serpa | Mortgage Daddies
This week, we’re joined by Milestone’s very own Rob Serpa: a powerhouse loan officer who quadrupled his annual volume to over $28 million in just two years. Rob highlights the power of a competitive mindset and why every top producer needs to "wake up poor." We’re also talking Mission 22, a non-profit dedicated to ending veteran suicide that Rob supported by donating from every single one of his 2025 closings. This one’s a must-watch if you want to learn to scale production while maintaining discipline and authenticity. Visit Mission 22 at https://mission22.org/ Milestone Mortgage Solutions: https://milestonemortgagesolutions.com/ – Follow us: Mortgage Daddies on Facebook: https://www.facebook.com/mortgagedaddies/ Mortgage Daddies on Instagram: https://www.instagram.com/mortgagedaddies/ Mortgage Daddies on Tiktok: https://www.tiktok.com/@mortgagedaddies?lang=en
E47
Feb 17, 2026
38:35
How We’re Scaling Our Mortgage Company to $1.1 Billion in 2026 | Mortgage Daddies
2025 is officially in the books, and it was a banner year at Milestone Mortgage Solutions! We’re recapping our awesome year and setting a new goal: $1.1 billion in 2026. This episode is us pulling back the curtain on how we scale our mortgage brokerage. We also move beyond the numbers to talk about the philosophy that drives our success: Doing the right thing when no one is looking. We believe character is what ultimately builds a billion-dollar company - and you certainly can’t overlook it. Milestone Mortgage Solutions: https://milestonemortgagesolutions.com/ – Follow us: Mortgage Daddies on Facebook: https://www.facebook.com/mortgagedaddies/ Mortgage Daddies on Instagram: https://www.instagram.com/mortgagedaddies/ Mortgage Daddies on Tiktok: https://www.tiktok.com/@mortgagedaddies?lang=en
E46
Feb 3, 2026
32:40
No Days Off: Patrick Walsh, Whaling City Title & Closing | Mortgage Daddies
This week, we’ve got a true OG of the Milestone family: Patrick Walsh of Whaling City Title & Closing. If you’re in the real estate industry and think business ends at 5:00 PM, Patrick’s here for a reality check! Whaling City Title & Closing is one of the strongest title companies in Massachusetts, built by being available when others weren't - no days off. Whether you’re a loan officer, a realtor, or a homebuyer, you’ll learn why the "quarterback" of your closing is the most important person in the room. Whaling City Title & Closing: https://www.facebook.com/walshtitleandclosing/ Milestone Mortgage Solutions: https://milestonemortgagesolutions.com/ – Follow us: Mortgage Daddies on Facebook: https://www.facebook.com/mortgagedaddies/ Mortgage Daddies on Instagram: https://www.instagram.com/mortgagedaddies/ Mortgage Daddies on Tiktok: https://www.tiktok.com/@mortgagedaddies?lang=en
E45
Jan 20, 2026
40:54
The Mortgage Grind: Balancing $100M Volume with Family Life | Mortgage Daddies
In this unplugged episode, we’re stepping away from interest rates and loan guidelines to discuss the personal side of being high-producing mortgage professionals: the balancing act of family, health, and parenting. As high-producing mortgage brokers, the 24/7 grind is real, but as dads and husbands, the home-base is what matters most. Milestone Mortgage Solutions: https://milestonemortgagesolutions.com/ – Follow us: Mortgage Daddies on Facebook: https://www.facebook.com/mortgagedaddies/ Mortgage Daddies on Instagram: https://www.instagram.com/mortgagedaddies/ Mortgage Daddies on Tiktok: https://www.tiktok.com/@mortgagedaddies?lang=en
E44
Jan 6, 2026
36:14
What They Don't Tell You About the Mortgage Business and Being a Loan Officer | Mortgage Daddies
Thinking about getting into the mortgage business? Vernon and Craig are here with the inside scoop on what it actually takes to become a top-producing loan officer. We’re moving past the fancy cars and nice clothes to talk about the reality of the industry. Whether you’re a 20-year veteran or just starting out, this episode is packed with everything you need to hear if you want to be in the 1%. Milestone Mortgage Solutions: https://milestonemortgagesolutions.com/ – Follow us: Mortgage Daddies on Facebook: https://www.facebook.com/mortgagedaddies/ Mortgage Daddies on Instagram: https://www.instagram.com/mortgagedaddies/ Mortgage Daddies on Tiktok: https://www.tiktok.com/@mortgagedaddies?lang=en
E43
Dec 23, 2025
33:05
Mortgage Broker Operations: Loan Processor and Success Coordinator Tell All | Mortgage Daddies
In this episode, we’re switching gears a little bit to hear from the core of our operation: Courtney Foote (Loan Processor) and Wendy MacKinnon (Executive Success Coordinator) from the Milestone team. We’re covering their perspective on the day-to-day roles, the biggest headaches of the mortgage business, company culture, career shifts and more. Whether you’re an industry veteran, looking to break into the mortgage industry, or just want to get to know some of our favorites at Milestone, this one’s a must-listen! Milestone Mortgage Solutions: https://milestonemortgagesolutions.com/ – Follow us: Mortgage Daddies on Facebook: https://www.facebook.com/mortgagedaddies/ Mortgage Daddies on Instagram: https://www.instagram.com/mortgagedaddies/ Mortgage Daddies on Tiktok: https://www.tiktok.com/@mortgagedaddies?lang=en - Chapters: 00:00 Welcome to Mortgage Daddies 07:47 The Milestone Day-to-Day 15:17 Flexibility at Milestone 22:37 Company Culture and More
E42
Dec 9, 2025
26:45
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