In this conversation, Richard and Ed explore the evolving landscape of AI in the agency world, discussing insights from a recent report on skills and hiring in the age of AI. They delve into the challenges faced by in-house teams, the importance of training and adaptability and the role of creativity in leveraging AI tools. The discussion also touches on ethical considerations, the future of AI in governance, and the need for trust in AI applications. Overall, the conversation highlights the complexities and opportunities presented by AI in various sectors.