HGS

by HGS

Management Careers How To

Season 2

A tête-à-tête with Giridhar G V, Executive Vice President, Global Human Resources

We are all transitioning back to office settings or hybrid work settings after the Pandemic. In a conversation with Giridhar G V, Executive Vice President, Global Human Resources, HGS, we are decoding the “Future of work” in the context of HGS, helping everyone understand and adapt to this change. In this time change, we further explore Giri’s take on HGS values and their vital role in acquiring and maintaining new clients along with a few HGS updates.

Season 1

How to Get Promoted in Call Center Jobs?

Discover the proven strategies to advance your career in the fast-paced world of call center jobs. Learn how to embrace constructive feedback, master the art of negotiation, and cultivate emotional intelligence. Whether you're a seasoned professional or just starting, we will guide you toward securing your next promotion! Tune in now! For more details, check out our blog : https://bit.ly/3ot5lFp

Career advice for students graduating in the midst of a pandemic

Since the pandemic, life, as we know it, has changed. The post-pandemic work landscape is still in flux. It has caused anxiety, especially for recent graduates and those about to graduate. While career planning must be revamped for the new scenario, stay calm and don't panic.

How to quickly land a successful Customer Service Job

Customer experiences are crucial for any business, and it is crucial to keep in mind that even one negative experience can affect the business and brand of any company. It is a possible scenario to have customer service teamwork against the impact of negative interaction and turn it into a positive one, but this could mean the loss of that customer. While it cannot be forgotten that each customer is a precious commodity, losing them at the expense of poor customer service could be a hefty price to pay. That is why businesses look to equip their customer service team with the best skills to retain customers, build trust, and hire employees who are invaluable assets to any firm.

Tips for The First 90 Days in Your Customer Service Job

You have taken the first step towards what could be a very satisfying and rewarding long-term career in the BPM industry, specifically in the customer service domain. The initial weeks into your new role are crucial as you put your training to use while carrying out real-life customer conversations and get accustomed to the corporate work environment. You will experience first-hand the workings of a contact center and customer service associates’ pivotal contribution to delivering a frictionless customer experience. Arguably, the first few days will be ‘exciting yet busy’ as you get used to the new world around you. We would share some tips today on this podcast which will help ease your entry into this new work setting and help you settle fast.

Accelerating Action: International Women’s Day Special

Welcome to a special episode of SONIC, where we kickstart our International Women’s Day celebrations! This year, we explore why IWD remains relevant today, the importance of allyship, and how we can collectively accelerate action toward gender equality. Joining us for this discussion are Shilpa Sinha Harsh, EVP, Global Corporate Communications, CSR, DEI & ESG; Charmaine Timothy, Author & Founder, MindSpace; Sandhya Manoj, Founder & CEO, Hummingbird. Hosted by Ranjani Rengarajan, DGM, Internal Communications & DEI, the conversation delves into women’s empowerment, allyship, and advocacy, with insights on how we can push the needle forward for real change.

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