Episode notes
Today’s episode of ‘Leading Today’ is about one of the most underused, high-impact tools in a leader’s toolkit: the words, ‘I was wrong. I’m sorry”
The element most leaders miss is an apology directed at their own team; done well, that single move can dramatically increase trust, psychological safety, and engagement on a team. An authentic apology is not a soft skill extra, it is a hard-edge leadership behavior that directly affects performance, retention, and culture.