Episode notes
Most organizations try to execute before they have ever aligned on what problem they are actually solving. Sylvie Fortier has spent her career fixing that.
In this episode of KPI Fireside, host Keith Norris sits down with Sylvie Fortier, founder of Phoenix Praxis and a veteran of Motorola during the foundational years of Six Sigma. Sylvie has carried that early education across telecommunications, financial services, technology startups, and now ambulatory surgery centers, where she helps leaders strip away complexity, surface what actually matters, and build operating models that can scale without scaling the friction. Her philosophy is straightforward: operational excellence is not about making people work harder. It is about making the optimal outcome easier, more visible, and more repeatable.
🔻 Why execution can never compensate for strategic ambiguity and what to align on first
🔻 What Motorola taught Sylvie that most organizations never figure out about defects outside the manufacturing floor
🔻 Why scattered data creates the illusion of visibility without creating any real understanding
🔻 How to tell the difference between clinical resistance and a team telling you your process design has a flaw
🔻 Why co-design matters more than a perfect process handed down from the outside
🔗 Connect with Sylvie on LinkedIn: https://www.linkedin.com/in/sylviefortier/
🌐 Phoenix Praxis: https://thePhoenixPraxis.com Home to the 42-Second Phoenix Pulse, a free diagnostic that instantly baselines your exposure to integration bottlenecks and leadership dependency risk in just seven critical questions.
🌐 The Clean Food Protocol: https://TheCleanFoodProtocol.com Systems thinking applied to food sourcing and consumer choice.
🔗 Learn more about KPI Fire: https://www.kpifire.com/
🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/