The fires showing up in your business every week are not bad luck. They are a signal that something in your operations is broken underneath the surface.

In this episode of KPI Fireside, host Keith Norris sits down with Jhana Li, founder of Spyglass Ops, a firm that has pioneered the operator placement model, embedding a fractional COO directly into a business while the search for a permanent hire is underway. Jhana has been a COO for two startups, an operations coach for hundreds of founders, and has built one of the most practical and no-nonsense frameworks for how growing companies should think about the operations function, from the first ops hire all the way through to a fully scaled team.

🔻 Why every recurring fire in your business is d ...