Most leaders blame the person. The real problem is almost always the system.

In this episode of KPI Fireside, host Keith Norris sits down with Matt Yearsley, founder of Operational Excellence Advisors and a manufacturing and operations leader with more than 25 years of experience. Matt helps growing companies move beyond firefighting by building the systems, standards, and people development practices that let good employees actually succeed.

🔻 Why "hold them accountable" is meaningless without a documented standard to point to

🔻 How to know in three questions whether a failure belongs to the employee or to you as a leade ...