Know Your Rights: How to Seek Redressal for Customer Complaints in Insurance Industry

According to news reports, nearly one-third of the consumer complaints received by the department of consumer affairs are of insurance sector. Despite of whose fault it might be, moments like these can be incredibly frustrating as a customer. Sometimes, customers are not even aware of what redressal mechanisms are available to them. In this episode with Rasika Kuber, Chief Compliance Officer, Digit Insurance, we discuss what types of disputes are most common in the insurance industry, what redressal mechanisms are available to customers from insurer as well as regulator's side, what customers can do to avoid insurance disputes, and more. Tune In!