Insights from the Cleveland Clinic Culture of Care and Engagement w/ Dr. Leslie Jurecko

Humanizing Healthcare by Fidelum Health

Episode notes

In this episode, we talk with Dr. Leslie Jurecko, Chief Safety, Quality & Experience Officer at Cleveland Clinic, about the safety, quality, and experience initiatives that enable their renowned culture of care and engagement for both patients and care providers.

Dr. Jurecko advocates for infusing a human touch in healthcare and fostering a culture of psychological safety. She addresses challenges in healthcare standardization, emphasizing the delicate balance between standardizing processes and personalizing care.

We hear more about how Cleveland Clinic incorporates a "moment to care" in procedural checklists, encouraging personal connections with patients. The organization aligns quality, patient safety, and patient experience, setting goals for high reliability and improved outcomes.

Engaging caregivers through leader-gui ... 

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patient experienceemployee experienceempathycompassionhumanizing healthcare