Hospitality Next - Kent Richards: Personalizing Spa Operations
Hospitality Next by Sal Capizzi
E2
Jan 19, 2026
32:31
Episode notes
Sit down with spa and wellness industry veteran Kent Richards, founder of World Wellness Global, to explore where wellness hospitality is heading next. From operational excellence and guest experience to personalization, leadership, and the role of technology, Kent shares what it takes to build wellness programs that feel deeply human while still delivering performance, plus what hotels need to rethink as expectations evolve into 2026.
Keywords
hospitality
spa
operations
leadership