Herohub Podcast | Podcast on RSS.com

Herohub Podcast

Herohub Podcast

by Jared Burt

Entrepreneurship Management

Season 1

Calling your Customers to Action with Jared Dowdy of Transax

Join us for an insightful conversation with Jared Dowdy of Transax, a former auto dealer and a current industry expert. We explore what it takes for dealerships to sell more with less in today’s competitive environment, including the vital role of written sales and marketing processes, how leadership can empower team champions, and why daily training and accountability are the keys to ongoing success. Discover practical advice on defining KPIs, leveraging CRM systems for maximum impact, and optimizing your website’s call-to-actions to engage customers and drive conversions. Whether you lead a dealership or support one, learn how consistency, clear documentation, and smart digital strategies can elevate your business and delight your customers. Find more inspiration at herohub.com.

Small Business Success with Patrick Franklin of Schnelker Marine and Powersports

Discover how Patrick Franklin of Schnelker Marine and Powersports has thrived by fostering strong personal connections, adapting to shifting market demands, and prioritizing both customer satisfaction and employee well-being. Hear his takes on the importance of transparent customer service, work-life balance, and leveraging new sales channels to stay competitive. Find more inspiration at herohub.com.

A Journey from Enthusiast to Dealership General Manager with TJ Arbino

Join us on this episode of the Herohub Podcast with guest TJ Arbino, a GM at Midwest Polaris, a small Ohio powersports dealership. TJ shares his unique journey from lifelong powersports enthusiast to General Manager, a position where he's found purpose, meaning, and joy. TJ reveals the impact of peer support groups on his professional growth and the positive transformations at his dealership. Discover how he creates memorable customer experiences, empowers his team, and adapts to changes in the industry. Find more inspiration at herohub.com.

The Future of Dealership Training with Jared Burt

In this episode of the Herohub podcast, we sit down with Herohub founder and industry veteran Jared Burt. Jared shares his journey from running a family-owned powersports dealership in Idaho to becoming a pioneer in dealership training and technology as he built the tools he wishes he had. He also discusses the unique challenges of growing a dealership, the importance of customer relationships, and how traditional training methods fall short. Jared introduces his latest innovations—DealerHero Bootcamps and the Virtual Sales Coach powered by Dealer AI—which are designed to streamline employee training and deliver a better customer experience. The conversation offers actionable insights for dealership owners and highlights how embracing the right technology can drive both efficiency and profitability. Check out Herohub's free offerings at https://www.herohub.com/learn-connect.

Small Business Success with Paul Thistle

Join us as we dive into the world of powersports with Paul Thistle, owner of Blue Ridge Yamaha and Polaris in Georgia. From his early days delivering newspapers on a Yamaha RD 60 to running a beloved local dealership, Paul shares the heart and soul of a true small-business owner. Discover how this mom-and-pop shop stands out in a corporate world, the challenges of the power sports industry, and the importance of genuine customer service. Find more inspiration at Herohub.com.

Customer Service and Dealership Operations with Dan Atterbury

Discover how Dan Atterbury's small-town dealership, Heartland Marine and Motorsports, thrives in central Alberta. From going above and beyond for customers to unexpected emergency responses, Dan shares insights into running a successful business, the challenges of work-life balance, and the importance of not being afraid to try and potentially fail. Find more inspiration at Herohub.com.

Balancing Work and Family Life in a Small Community with Hud & Shayla Horrocks

Join us in Cottonwood, Idaho at Bud's Saw Service with owners Hud and Shayla Horrocks. In this episode, discover how a family-run dealership navigates the challenges of the powersports industry, from agricultural equipment to snowmobiles. Learn about their unique approach to customer service, the seasonal dynamics of their business, and the personal stories that drive their passion. Hear candid insights about: - Challenges with product quality and warranties - Balancing work and personal life in a small community - The importance of genuine customer relationships Find more inspiration at herohub.com.

Customer Relationships and Modern Sales Challenges with Jeff Emch

In this episode, Jeff Emch of Sandpoint Marine & Motorsports shares his journey from Southern California to Northern Idaho. Jeff takes listeners behind the scenes of a motorsports dealership, discussing seasonal product trends, the importance of customer relationships, and how to navigate the challenges of modern sales. From handling customer reviews to breaking down the evolution of dealership marketing, this episode offers unique insights into the powersports world. Find more inspiration at Herohub.com.

Building a Reputation-First Powersports Business with Jim Batterson

In this episode of Herohub Podcast, we sit down with Jim Batterson, owner of Dutchess Recreational Vehicles in Poughkeepsie, New York. Dutchess Recreational Vehicles has been serving the community since 1977, evolving from a Honda and tractor dealer into a comprehensive multi-line power sports destination. After 27 years in corporate leadership, Jim made the leap to dealership ownership, bringing a fresh perspective to the power sports industry. Jim shares how he's transformed the business by implementing corporate-level systems and processes while maintaining the personal touch that small businesses are known for. We explore Jim's unique approach to feedback, his formula for success (happy employees create happy customers, which creates good business results), and how he's managed to involve his entire family of seven in the business. Find more inspiration at Herohub.com.

Building Teams and Serving Riders with JD Burton

Join us for an inspiring conversation with JD Burton, General Manager of Basecamp Powersports in Billings, Montana. From his unexpected transition out of the RV industry to finding his true calling in power sports, JD shares how connecting with farmers, ranchers, and outdoor enthusiasts reignited his passion for the industry. In this episode, JD opens up about: His unique journey from RV sales to power sports management The behind-the-scenes work that keeps a dealership running smoothly Balancing genuine customer service with business processes Why "always be recruiting" became his key philosophy The evolution of power sports technology and customer expectations Memorable customer stories, from his-and-hers Indian motorcycles to extreme machine abuse Whether you're in the industry or simply love the ride, JD's relentless positivity and genuine approach to customer relationships will inspire you to think differently about what it means to serve the power sports community. Find more inspiration at herohub.com.

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