The Government Technology Insider Podcast

by Government Technology Insider

Welcome to the Government Technology Insider Podcast. Join us as we explore the intersection where innovation meets the mission. Our guests will explain the strategies, challenges, and successes government agencies experience as they adopt cutting-edge technologies.

In each episode, we'll bring you engaging interviews with industry leaders, and technology experts who are at the forefront of helping government IT lead ... 

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Podcast episodes

  • Ep 123 - Customer-Centric Agencies Need Modernized Networks to Deliver Exceptional Service

    Ep 123 - Customer-Centric Agencies Need Modernized Networks to Deliver Exceptional Service

    Applications and hardware are central to the public sector’s ability to provide better citizen experiences, but without a modernized network, agencies have difficulty being truly customer centric. Legacy network infrastructure not only impacts service delivery, but also carries additional risk in the form of weaker cyber defenses. Meeting the goals laid out in the 2021 Executive Order on Transforming Federal Customer Service requires public sector agencies to transform not only their tools and equipment, but also the networks that support them.  In this episode of the Government Technology Insider podcast, we spoke with Campbell Palmer, Vice President of Public Sector Solutions Architecture at Lumen, to learn more about how modernizing agency networks helps them protect data and serve citizens. 

  • Ep 122 - Automation-First Mindset Is Critical to Improving Cybersecurity

    Ep 122 - Automation-First Mindset Is Critical to Improving Cybersecurity

    State and local government agencies are facing an incredibly challenging situation. Nation-state threat actors are using automation to create endless waves of cyberattacks in an attempt to overwhelm agencies and increase their chances of a successful attack. To combat these attacks, many state and local agencies, such as the State of North Dakota, are turning to automation to beat cybercriminals at their own game. We sat down with Thomas MacLellan, Director of Government Affairs & Strategy at Palo Alto Networks, to discuss how having an automation-first mindset can help state and local governments to empower whole of state security.  

  • Ep 121 - Transitioning Service Members Have Opportunities to Thrive in the Civilian Workforce

    Ep 121 - Transitioning Service Members Have Opportunities to Thrive in the Civilian Workforce

    The challenge of moving from public service to civilian life is one that weighs heavily on service members. The Department of Veterans Affairs has made strides toward easing the transition to veteran status with improvements to medical care and benefits administration, but the process of building a civilian career can be overwhelming. Finding ways to ease service members’ transition as they adapt to veteran status has become a priority for both retiring service personnel and the agencies that support them. The attention being paid to this issue appears to be paying off: there is plenty of good news for those retiring from military service, according to Matt Keller, Vice President of Talent Acquisition at Chenega MIOS. We spoke to Keller about the challenges veterans face and strategies and opportunities for finding a new role and mission after a life of service. Military veterans are an untapped source of highly competent workers at a time when the U.S. labor market is struggling to identify qualified candidates for many open positions,” Keller said. “Once an Army veteran gets to the interview process, they stand out with their ability to learn quickly, adapt to change, and be mission-focused; three skills that are invaluable in the civilian market.”

  • Ep 120 - Unlocking a Total Experience Strategy

    Ep 120 - Unlocking a Total Experience Strategy

    When it comes to the modernization of federal services, taking a holistic approach to user experience could help agencies integrate technology seamlessly and securely. Government Technology Insider talked with Joe Jeter, Senior Vice President of Technology Services at Maximus, to discuss how using a total experience strategy can help agencies pair technology with human-centered design to create meaningful, personalized experiences. By unlocking a total experience strategy, agencies can take a holistic approach to modernizing federal services and programs in a way that is most impactful for their employees and other key stakeholders. “Total experience looks holistically at the landscape of … all of the surrounding people and interactions that happen in delivering a service to a user … [Then] instead of building it technology in, we built it people out," Jeter explained.

  • Ep 119 - The Digital Evolution: Providing Citizen-Centric Experiences

    Ep 119 - The Digital Evolution: Providing Citizen-Centric Experiences

    The digital evolution of government has taken on a new life as federal agencies work to meet the requirements set by the customer experience Executive Order. As agencies strive to use technology to create more customer-centric experiences, it’s vital that they establish a strong foundation to ensure modernization efforts are continuously evolving with the mission. Government Technology Insider talked with Katherine Peiffer, Chief Delivery Officer at COREONYX, who discussed how agencies can overcome modernization challenges and embrace the digital evolution.