Episode notes
In this innovative episode, we dive deep into the world of customer growth and retention with my very special guest, Kelly Olson. Kelly is the Founder and CEO of KO Knows Consulting and specializes in transforming post-sales customer experiences into thriving revenue centers for tech startups, agencies, and professional services.
Kelly provides insights on how a strategically designed and implemented Customer Success function can:
- Curate a seamless post-sales customer journey to cement long-term relationships and increase lifetime customer value
- Capture valuable customer data and feedback to share with ...
Keywords
customersalesrevenue growthbusiness growthentrepreneurshipcustomer successrevenuepost-salescustomer churncustomer servicebusiness coachingsmbstartupscale upentrepreneur