The healthcare industry has seen its fair share of disruptions in the last few years. With the advent of telehealth and a renewed interest in taking charge of their healthcare, many members have interacted with their plans like never before. However, new interactions can lead to increased expectations for the future of healthcare

Zelis conducted a study to discover how satisfied members are with their healthcare journey. The results included pits and peaks, each revealing another new and important consideration for payers. However, common needs emerged. Members  ...