Accessibility and adequacy are two of the most important elements for healthcare plans today, and digital transformation has made both easier to track and provide. At their core, accessibility and adequacy revolve around the expectation that a health plan member can find not only the right healthcare provider for their needs but that they can do so easily.

Being able to easily find the right healthcare provider has become a challenge for many people, due in no small part to the COVID-19 pandemic. Not only did populations shift, with many people leaving larger, more centralized locations in favor of more rural areas, but also because medical practitioners left  ...