In a previous conversation, Madison Goldfischer, Vice President and Head of Product for Member Empowerment at Zelis, joined Future Healthcare Today, to discuss the recently released member empowerment research report. In that conversation, Madison noted that while there were many areas that payers and providers can work to provide their members with more clarity, guidance, and control, one area that was worth investigating was the member journey.

With lingering concerns about the COVID-19 pandemic, along with the lifestyle changes that accompanied it, many individuals are interacting with their providers like never before. As payers and  ...