Why do some practices create loyal, raving fans, while others deliver good care and still struggle to grow?

Jerry Durham has spent 15 years answering that question. After owning a physical therapy practice in California and later relocating to Philadelphia, he built a company focused entirely on helping healthcare businesses create experiences that drive loyalty, retention, referrals, and growth, starting at the front desk.

This episode is for physical therapy, occupational therapy, speech-language pathology, and mental health practice owners who know their clinical care is strong but cannot figure out why referrals and retention are not matching it.

If this episode made you look at your own front desk differently, subscribe, share it with the person on your team who runs your front office, and comment wit ...