High Reliability in Action

Rob Statham discusses with author Laurin Mooney her new book 'High Reliability in Action.' The conversation explores her motivation for creating a practical guide to High Reliability. They examine the challenges caused by increasing complexity. People regularly face unexpected and unclear events, but we often concentrate on tasks we already know to achieve our goals. Yet, much occurs outside of our plans, and to succeed, we need to learn how to adapt and navigate effectively. That is the purpose of 'High Reliability in Action.'