How to Interview People
Human Performance and Latent Causes by Robert E. Statham, subject matter expert in Latent Cause Analysis for Human Performance.
Episode notes
You are tasked with gathering evidence from people about a significant event that happened at work. Where do you start? How do you begin? What to do and what NOT TO DO. Rob Statham shares a simple, effective approach to interviewing people.
Keywords
latent cause analysisfailsafe networkblamehuman performanceFailureIsTryingToTellUsSomethingfailure