Episode Summary

In this episode, Our Guest D shares her experiences working in the death care industry, highlighting the challenges and issues she observed as a funeral attendant. From disorganization and lack of empathy to corporate culture and accountability, D discusses the need for change in the industry. She expresses her passion for sustainable death care practices and her desire to make a difference despite the obstacles she faced in her role. The conversation emphasizes the importance of quality care and the emotional impact of the funeral experience on families.

Chapters

00:00 Introduction to the Death Care Industry

03:06 Experiences in the Funeral Home

05:38 Challenges in Funeral Home Operations

08:34 Issues with Grave Maintenance

11:24 Customer Service Failures ...