In this episode of Everyday Excellence, host Todd Baldwin interviews Jeremy and Joy Griffin, owners of Griffin Plumbing, Inc. and NuFlow Central Coast.

They discuss how they transformed a long-running family plumbing company into a thriving residential service business while building a strong company culture focused on leadership, training, and customer experience.

Jeremy and Joy share lessons learned from transitioning away from new construction into residential service, the importance of delegation and hiring the right people, and how systems, coaching organizations, and leadership development helped them scale the business over the last two decades.

The conversation also explores the evolution of home service marketing, including online reviews, Local Service Ads, AI-drive ...