Andrea Carter on Building Belonging: Five Neurological Indicators and the Infrastructure Empathy Needs

Organizational scientist and belonging expert Andrea Carter discusses how early experiences of intergenerational trauma, pressure to fit in, and standing out due to extreme height shaped her focus on belonging, including bullying faced by her family. She distinguishes belonging from inclusion, arguing inclusion is a behavior while belonging is a brain-level need sustained by environmental infrastructure, and warns that typical DEI rollouts can polarize workplaces.

Carter summarizes her research, including a Canadian mining industry study of 3,508 employees across 13 TSX-listed companies and later expansion to 150,000+ employees across eight industries, identifying five interdependent neurological indicators: comfort, ...