Angela Ward, Rodd & Gunn on Customer Experience and Memorable Ecommerce | E01
Episode notes
The first episode of our new series "Ask an Ecom Expert" is with the exceptional Angela Ward of Rodd & Gunn.
Angela sits down to discuss how they make the customer experience exceptional and memorable every time and what her favourite brands do to stand out.
Rodd & Gunn is a proud kiwi menswear brand that has taken the US, Australian and New Zealand markets by storm. Having launched their flagship store in Conduit Street London, they have their sights set on the UK to fuel their international growth ambitions.
Sections
0:00 Intro
0:43 Journey to Rodd & Gunn
2:51 Impact of COVID and 2021 strategy
6:41 Launching in the UK
12:13 Store pick and pack vs 3PL
13:41 Global customer services
15:40 US, UK, NZ, AUS English speaking trends & differences
18:36 Experiential brand 24:08 Maintaining the brand internationally
24:54 Biggest challenge in 2021/22
28:14 Favourite brand of the moment - Mecca Beauty
Guest Details
Rodd & Gunn - https://www.roddandgunn.com/uk
Angela Ward - https://www.linkedin.com/in/angela-ward-8474ba12/
Host Details Genie Goals - https://www.geniegoals.co.uk/
Hannah Hooton - https://www.linkedin.com/in/hannahhooton/