During this episode, Jen shares how a 176 year old financial services institution with ~70, 000 employees is able to innovate and stay relevant at a time of rapid change and increasing competition in the FinTech space.
Jen addresses how her organization is searching for talent in underserved and underrepresented communities by looking at earlier stages of the talent pipeline, such as those without college degrees, given that many people in African-American, Hispanic and Rural American communities have a lower likelihood of attaining a college degree. Building trust for a 176 year old bank means it’s essential to know customers. Diverse teams are needed to have a real understanding of what those customers want and need.
Jen shares some of her experiences and insights in the LGBTQ+ community, and does a great job of explaining why repre ...... Read more