S01 E13 - How to use Service Blueprints

Design Thinkers Podcast by Design Thinkers Academy London

A Service Blueprint is a is a diagram that shows how a service really works in detail. It connects the customers experience with the people and activities that help deliver that service.

In this version of the podcast, coach Simon Gough explains how to use Service Blueprints and why it makes Design Thinking even more powerful.

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Jan 19 2022
Keywords
Design Thinkingservice blueprints