Episode notes

The CX Goalkeeper had the great opportunity to interview Maxie Schmidt

LinkedIn Headline: Vice President, Principal Analyst | Author | Keynote Speaker | Inspiring and Supporting Customer Experience Professionals

Highlights:

  • 00:00 Game Start

  • 00:39 Maxie's Introduction

  • 03:20 Maxie's Values

  • 04:30 The broader CX landscape (Value,

  • 07:28 Value for Customers

  • 12:45 Different Value perception

  • 14:37 How to measure the value created

  • 16:52 How can we maximize the value for customers?

  • 22:14 Best in class examples

  • 24:38 additional best in class example related to customers' needs

  • 26:40 What w ... 

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Keywords
forrestervaluemaxie schmidt