Episode notes
The CX Goalkeeper had a smart discussion with Imtiaz Bellary
Imtiaz is SVP Product and Customers at ENGATI.
In this episode you will learn about:
- Engati’s success story: Engaging through automation and intelligence
- With a customer interactions you can achieve more than only solving customer issues, you can engage with them
- some real examples on how Engati helped 2 companies
- Loyalty is built on the long term
- Two major trends
- Where Engati will be in 2030
… and much more
His book suggestion:
Good to Great; J. Collins
Imtiaz’s golden nugget:
“Always prioritize long term impact over short term benefits”
How to contact Imtiaz:
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engatiomni channelpersonalizationtrendsiot