Episode notes
The CX Goalkeeper had a smart discussion with Jeff Sheehan
Jeff is a customer experience (CX) practitioner, CX author, and an active member of the global CX community. He is a passionate customer advocate whose work improves operational excellence and profitability, customer intimacy, and growth using pragmatic solutions built on the pillars of strategy, people, process, and technology.
He is the author of the book:
Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program.
Jeff is an an Ambassador of the ECXO
In this episode you will learn:
Some highlights on the ECXO
The book "Customer Experience Management Field Manual" is stuctured in short chapters leveraging the experience of the same way on how field manuals from th ...
Keywords
customer experience management