CX Goalkeeper with Peter Pirner - S1E32 is about the CX status in the DACH region and about his podcast "CX-Talks"

The CX Goalkeeper had a smart discussion with Peter Pirner

Peter is the CMO of Petlando and the podcast host of CX-Talks. He passionately helps companies to create better customer experiences. He is a former domain lead at Kantar Germany.

We discussed about:

• “CX Talks”, Peter’s podcast in German

• The development of CX in the DACH region

• Some tangible insights on where to start and how to progress with a CX centric transformation

• The possible next developments in CX

• Examples of best practices

Shared book suggestion:

• The Convenience Revolution, Shep Hyken

• Customer Experience 3, Writing Matters

Peter’s golden nugget:

There is no ONE solution. If you meet a guy and he says, “th ...