S01 E25 - CX Goalkeeper with Annika Björck - S1E25 is about leadership and the source for change change

Customer Experience Goals with the CX Goalkeeper by Gregorio Uglioni
The CX Goalkeeper had a smart discussion with Annika BjörckMy learnings:Most transformation projects fail due to 2 main causes:The initiative’s success cannot be proved, and little improvements are invisibleToo much focus on “doing” and not enough on change managementHow to cope with these issues:It is about balancing the skills of the te  ...  See more
Jun 07 2021