Episode notes
In this compelling episode of the CX Goalkeeper Podcast, your host, Gregorio Uglioni, sits down with Neil Greenwood, a seasoned leader in customer experience from NHS Blood and Transplant. Together, they delve into the intricacies of enhancing the donor journey, discussing strategies that not only improve experiences but also save lives.
Why You Can't Miss This Episode:
- Insightful Leadership Strategies: Neil shares his unique perspective on leading CX initiatives within the healthcare sector, focusing on blood donation.
- Digital Engagement Tactics: Discover how digital tools and apps significantly boost donor retention and engagement.
- Altruistic Motivation in Healthcare: Learn about the role of altruism in donor behavior and how it shapes th ...
Keywords
blood donor experiencecustomer experience in healthcarehealthcare customer journeypatient experience