S01 E05 - CX Goalkeeper with Ana Maria Zumsteg is about NPS and building long-lasting relationships with customers

Customer Experience Goals with the CX Goalkeeper by Gregorio Uglioni
With more than 20 years of CX work at Zurich Insurance and experience in implementing CX measurement tools & understanding customers' needs across 30+ countries, Ana Maria shared some of her top learnings. Ana Maria implemented the NPS framework at Zurich Insurance as the enabler to build a long-lasting relationship with customers and emp  ...  See more
Jan 24 2021