Customer service and culture

Customer experience and fostering better connections with customers is a key priority for businesses today. And when cultural variation is thrown into the mix, this can be even more nuanced and complex. In this latest episode, Shaila and Heather explore the connection between culture and customer service in our globalized world - and bring it to life with their own experience. Why was a Hong Kong waiter so irritated when Shaila offered him lots of thanks? And why was Heather asked to leave a shop in Taipei? They round off this month's show by asking: "What have you learnt about culture from interactions you've had in a customer service context?"