Transforming City Workflows With Laserfiche Forms: A City of Santa Clarity Case Study
Episode notes
The City of Santa Clarita leveraged Laserfiche Forms to modernize and scale enterprise-wide process automation, starting with a high-impact Cal Card form redesign that transformed a complex, error-prone workflow into a modular, user-friendly system using subprocesses, dynamic approvals, and inclusive gateways. The new approach supports parallel multi-approver routing, cleaner finance review, targeted revisions, and automatic record consolidation—while remaining intuitive for staff and adaptable for lower-skill builders. This success catalyzed rapid organizational adoption, positioning Forms as the backbone of the city’s digital service delivery strategy, expanding into HR, finance, travel coordination, and external-facing services. As automation matured, form development evolved beyond digitization into policy shaping, business analysis, and project management, supported by workflow integrations, timers, and data-driven logic. Overall, Forms became the city’s primary engine for scalable automation, operational consistency, and cross-department transformation.
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