PODCAST | Why Customer Loyalty Ha...
PODCAST | Why Customer Loyalty Has Become the Real AI Battleground at Marriott International

CDO Magazine Podcast Series by CDO Magazine

Episode notes

In this episode, Nitin Kumar, Director of Data Science and GenAI at Marriott International, joins Ben Blanquera, VP of AI and Sustainability at Rackspace Technology, to discuss how Marriott applies data science and generative AI to personalize guest experiences and drive measurable business outcomes.

This conversation explores:

🔶The shift from data stewardship to enterprise value creation

🔶How AI is changing loyalty strategies in hospitality

🔶Why modern data leaders must translate AI into business language

This episode is Part 1 of a four-part series on enterprise data leadership and GenAI.

🎧 Listen now.