Importance Of Customer Care

Importance Of Customer Care

Business & Beyond Podcast by BBB Serving Western Virginia

Episode notes

In the latest episode of the Business & Beyond Podcast presented by BBB Serving Western Virginia, President and CEO Julie Wheeler is joined once again by Samuel Oakey III, President of Oakey's Funeral Service & Crematory, for a thoughtful conversation on compassion, trust, and service.

Sammy shares how Oakey’s works to provide uncompromised customer care for families navigating some of the hardest days of their lives. From hiring the right people to investing in training, education, and professionalism, this episode highlights the importance of empathy and consistency in building trust within the community.

This conversation goes beyond business and offers a meaningful look at what it takes to serve others with dignity, compassion, and integrity when it matters most.

Watch, listen, or download the ... 

Read more
Keywords
BBBBusiness LeadersMulti-generational BusinessFamily BusinessMarketplace TrustFuneral ServicesSustainabilityWorkforce Development
Where this episode is made