This episode is different. Nine days before opening our doors, the largest payer in our community paused providers. Everything we built for over two years… gone overnight. Most programs would panic. Some would blame. Others would quietly fail. We did something different. In this episode of Inside Ava Health, we take you behind the scenes of one of the hardest moments we’ve faced and how it forced us to: Rethink our entire strategy in real time Get out of the “ivory tower” and onto the front lines with staff and clients Build tighter systems, better care, and stronger culture Turn a near-disaster into one of our biggest advantages You’ll hear how we: Sit down with clients over dinner and ask what’s actually broken Close the feedback loop instead of ignoring it Lead without blame, even when everything goes wrong Plan for worst-case scenarios instea ...