How to Improve Digital Change Collaboration: An Introduction to Service Frameworks (feat. Chris Pyatt and Victoria Banner)
Episode notes
Service frameworks are a powerful yet often overlooked tool that can fundamentally change how teams understand, collaborate, and achieve outcomes.
In this episode of BA Brew, Jonathan Hunsley from AssistKD is joined by Chris Pyatt and Victoria Banner to discuss how service frameworks help business analysts, business architects and service designers clarify their value, improve collaboration and navigate complex organisational change ecosystems.
The discussion covers:
- What a service framework actually is – and how it defines the value a role delivers
- Why business analysis, architecture and service design overlap more than we think
- How frameworks create clarity on roles, responsibilities and boundaries
- The role they play in reducing confusion, conflict and duplication across teams
- How they support career growth, capability building and even recruitment decisions
- Practical advice on getting started – and why you don’t need to build everything at once
Whether you are a business analyst, business architect, service designer or other digital change professional, this episode offers practical advice for improving conversations and outcomes.
EXPLORE ASSISTKD TRAINING
AssistKD offers Business Analysis and Service Design training online, in person and through eLearning, with over 30 years' experience in professional development.
Relevant courses for this episode:
- BCS Business Analysis Practice - https://www.assistkd.com/courses/business-analysis-diploma-courses/bcs-certificate-business-analysis-practice
- BCS Business Architecture - https://www.assistkd.com/courses/architecture-courses/bcs-certificate-business-architecture
- A4Q Business Service Design - https://www.assistkd.com/courses/service-design-courses/a4q-certificate-business-service-design
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