Mark Francis and Debt Collection in New Zealand

For this episode, Steve speaks with Mark Francis from DebtManagers in New Zealand. Mark is one of the leading voices in the debt conversation in New Zealand, pressing for better treatment of those in debt, and an industry code of practice amongst other things.

Steve took the opportunity to ask Mark what it is about the industry that keeps him awake at night and he spoke about the four issues that he's concerned about – the lack of a code of practice, the language used around debt, encouraging people to access free debt advice through Money Mentors, and personal responsibility regarding debt.