43. Ciao Bella

On this week’s episode, Joella returns from 10 days in Italy with plenty of stories to share—from unforgettable meals and memorable experiences to observations on hospitality culture abroad. Together, Helene and Joella explore the slower approach to dining in Italy, where meals are centred around experience rather than fast-paced act of turning over tables.

Of course, some things in hospitality prove to be universal, as Joella also recounts the familiar frustrations of customers sitting where ever they like, stealing tables, and disrupting server flow—no matter where in the world you are, annoying customers are everywhere.