AI is Transforming Customer Experience Through Agentic Intelligence: Rajiv Desai of 1Point1 Explains How
Analytics Insight by Analytics Insight
E12
Mar 16, 2026
28:51
Episode notes
Generative and agentic AI are reshaping customer experience strategies. Rajiv Desai from 1Point1 explains how connected engagement ecosystems, no-code automation, and human-AI collaboration are driving efficiency, personalization, and trust.
Keywords
analytics insight