Success Secrets: Rule #1

Amplify with Purpose: Business & Life Unlocked by Odette de Beer

Episode notes

I believe that when we centre our businesses around delivering exceptional products, services and experiences based on the needs of our customers then we earn the right to a sustainable future.

Our customers start caring about us because we genuinely care about them. In today’s episode, I will share with you my view on Customer Experience as a Competitive Advantage and give you one of two keys to crushing your competition using CX.

Get ready to step up, take action and be unstoppable.

If it seems like I'm gushing over the idea of customer experience, that's because I am. A great customer experience is essential to any business. You might have the best products, services and employees in the world, but without a focus on improving your CX, you'll lose in the long run. People buy from people and if you care for them they w ... 

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