Why are some businesses generating measurable value from AI while others remain surrounded by pilots, rising costs and impressive demonstrations that never reach daily operations?

In this episode of AI at Work, I speak with Brad Hairston, Director of Strategy at SS&C Blue Prism, about the operational and cultural foundations that separate productive AI programs from expensive experimentation.

Brad spent 30 years in consulting before joining SS&C Blue Prism around seven and a half years ago. He now works within the company’s Customer Zero program, which deploys SS&C’s automation technology internally before it reaches customers. Brad says the program has helped SS&C grow revenue by approximately one billion dollars without adding headcount.

We discuss why AI programs should begin with the business outcome rather t ...