Chapter 8 - Reinforcements

A manager joins his own team's meeting, dear listener. Twenty-five minutes late, camera on, microphone mercifully off. What he witnesses in the final five minutes will inspire him. It will inspire him considerably.

Tonight: a diagnosis is made from a distance, a phone call is placed about 'culture', and an announcement follows with all concerns warmly acknowledged and gently converted.

How much damage can one man do on mute? Attend, and be counted.