In this second episode of our three-part series with Tonya Gaitz, Owner and Operator of Gaitz HVACR, we explore how she’s helping shape the future of the HVAC industry through intentional hiring, mentorship, and forward-thinking leadership. Tonya tells the inspiring story of a new hire who entered the field with no experience and now leads his own team, and she discusses her hands-on work with high school students—including guiding them through a real installation. Her focus on building partnerships with local school districts highlights the untapped potential of mentoring students early, especially as technology becomes more integral to the trade.

Tonya also shares how embracing tools like The New Flat Rate and adapting to industry changes, such as the refrigerant transition, helps both new and experienced techs succeed. She emphasizes th ...