A-Why? | Podcast on RSS.com

A-Why?

by Kier Humphreys

Marketing Technology

Season 1

A-Why? // Enabling the next generation to succeed alongside AI - with Chantel Jordan

In this episode of A-Why?, Kier Humphreys talks to Chantel Jordan, Marketing Director at Human First Collective, about helping the next generation build successful careers alongside AI. Chantel explains why her team uses AI to remove admin and reinvent processes, while keeping people at the centre of the work. She also argues that businesses risk damaging their own future if they stop hiring, mentoring and giving meaningful experience to junior talent. The discussion covers the shock of returning from maternity leave to an AI-transformed workplace, what AI still gets wrong, how to measure its value and why lived experience remains essential when a machine can offer career advice at scale. In this episode: Returning to work and wondering whether AI had made Chantel’s role obsolete Using AI to augment human ability rather than replace people How Human First Collective is making AI everyone’s responsibility Moving beyond hours saved when measuring the value of AI How Aspiration Digital introduces young people to digital careers Why removing junior roles creates a long-term leadership problem How businesses of any size can provide meaningful work experience Why T-shaped marketers are well placed to adapt What human mentors provide that AI cannot About Chantel Jordan Chantel Jordan is Marketing Director for Human First Collective, leading marketing across Reflect Digital and LAB. Over more than a decade in B2B and agency marketing, she has developed an approach that connects human behaviour and creative thinking with commercially accountable growth. A two-time BIMA 100 honouree and active industry judge, Chantel also mentors marketers moving into senior and leadership roles. Through Aspiration Digital, she helps introduce young people to careers across marketing, technology and the wider digital industry. Chapters 03:09 Meet Chantel Jordan 04:19 Marketing leadership at Human First Collective 07:24 Returning to an AI-transformed workplace 10:54 The “Chantel checker” and what AI still gets wrong 14:38 A human-first approach to adopting AI 16:50 How do you measure whether AI is working? 18:41 Aspiration Digital and the route into digital careers 21:51 Why young people fear there will be no jobs 24:28 What happens when businesses stop hiring juniors? 28:19 Why any business can offer meaningful work experience 31:21 Mentoring in the age of AI 33:41 Building a T-shaped marketing career 38:34 How marketers can stay relevant 41:41 The A-Why? question: can AI replace a human mentor? 44:58 Closing thoughts Links Chantel Jordan on LinkedIn: https://uk.linkedin.com/in/chantelpiper Chantel at Reflect Digital: https://www.reflectdigital.co.uk/meet-the-team/chantel-jordan Aspiration Digital: https://aspiration.digital/ Kier Humphreys on LinkedIn: https://www.linkedin.com/in/kierhumphreys A-Why? newsletter: https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7470739287995736065 Follow A-Why? wherever you listen.

A-Why? // Can AI Have Taste? Special guest Cat How talks Creativity and Craft

In this episode of A-Why? Kier Humphreys talks to Cat How, founder, CEO and Executive Creative Director of independent branding agency How&How, about what AI is doing to creativity, craft and the people learning their trade. They discuss how AI has sped up research, writing, image-making and early-stage design, while creating a much harder question for creative businesses: when almost anyone can make almost anything, what separates good work from everything else? In this episode: How Cat and the How&How team use AI to explore ideas without treating its output as the finished work Why a consistent AI-generated brand voice can also sand away the humanity Designing websites and brands for machine visitors as well as people Whether taste can survive when junior work is increasingly automated Why first principles still matter, even when you can “paint with prompts” The value of curiosity and the question: “I can’t do this, but could I?” Why the memorable option is often the weird one The temptation to make branding faster and cheaper, and the race to the bottom that follows Cat’s practical advice for anyone who feels overwhelmed or left behind by AI The final A-Why? question: what would Cat sacrifice to protect the craft that makes the work meaningful? About Cat How Cat How is the founder, CEO and Executive Creative Director of How&How, an independent branding agency with studios in London and Los Angeles. A former journalist and design critic, she works with the How&How team to build ideas, identities and stories for challenger brands. She is also a D&AD Global Ambassador, awards judge and advocate for greater transparency, equality and climate responsibility across the creative industries. Chapters: 00:00 A change of format and a brief AI news detour 03:16 Meet Cat How 04:31 How AI has changed creative work 07:21 What gets lost when everything goes through one tool? 10:55 Building brands for people and machines 16:22 Where taste and judgement come from 17:35 Juniors, first principles and “painting with prompts” 23:33 Why the craft now lives in the edit 28:36 Faster, cheaper and the race to the bottom 30:30 Where to start if AI feels overwhelming 34:44 The A-Why? question Links: Cat How on LinkedIn: https://www.linkedin.com/in/cat-how-0499b9149 How&How: https://how.studio/ Kier Humphreys on LinkedIn: https://www.linkedin.com/in/kierhumphreys A-Why? newsletter: https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7470739287995736065 Follow A-Why? wherever you listen.

Episode Seven - What happens if AI automates junior work?

If AI automates the work that teaches people judgement, where do the next generation of senior experts come from? In this edition of A-Why?, Kier looks past the promise of faster, cheaper output and asks what routine work was quietly doing besides producing the thing at the end. Junior tasks have always doubled as training. Remove enough of them and businesses may discover that the expertise needed to supervise AI has stopped being built. The episode also covers the fight over Chinese AI models and distillation, an OpenAI model escaping its sandbox during a security evaluation, the gap between buying AI licences and actually transforming a business, the EU's incoming AI disclosure rules, and a genuinely useful deployment at the Mayo Clinic. In this episode Why automating junior work can remove the training that creates senior judgement What research covering 65 million workers suggests about generative AI and junior hiring Why agentic workflows make the expertise gap more urgent How model politics, sanctions and security failures are becoming procurement risks Why 96% of CMOs can claim transformation while far fewer have rebuilt how marketing works What useful AI adoption looks like when it gives clinicians time back Chapters 00:05 - Welcome to A-Why? №7 01:15 - The false choice between automation and the dark ages 03:25 - Junior work was training all along 07:12 - Generative AI adopters are hiring fewer juniors 08:10 - Agentic workflows and the missing judgement problem 11:17 - AI is borrowing expertise from the generation that built it 13:45 - The week's AI news 14:13 - Distillation, Chinese models and sanctions 16:31 - The OpenAI model that escaped its sandbox 19:45 - Have CMOs transformed marketing, or bought licences? 22:16 - The EU's AI disclosure rules 23:31 - Mayo Clinic's 150 AI models 25:35 - Optimistic about AI, less convinced by our choices Sources and further reading Brookings: Borrowed expertise and the future of junior work TechCrunch: Treasury threats over alleged AI distillation TechCrunch: How a sandbox mistake led to the Hugging Face incident The Drum: Marketing's AI knowledge gap CX Network: EU AI Act checklist for customer service CNN: Inside the Mayo Clinic's AI deployment MPR News: Mayo Clinic AI oversight lawsuit Follow A-Why? for a weekly look at what AI news actually means for businesses, customers and the people expected to make all of this work. If this episode made you think of someone, send it to them. They may thank you. Or automate the reply.

Episode Six - AI in Marketing: What Faster Work Is Costing Us, with Julie Reid

EPISODE DESCRIPTION AI is helping marketing teams work faster and produce more, but what happens when every minute it saves is simply filled with more work? In this episode of A-Why?, Kier Humphreys speaks with Julie Reid, Senior Brand Manager at Sciensus, about AI in marketing, brand strategy, deep thinking and the future of junior careers. Before the conversation, Kier runs through the latest developments in AI, including the growing focus on governance, questions about the return businesses are receiving from their investment, the rise of private and open models, gaps in agentic AI training, the risks of hallucinated content and one genuinely encouraging application within the NHS. Julie then explains how AI has changed the pace, scale and nature of her work. Where her contribution once centred on researching and producing the work, it increasingly involves directing, questioning and judging what gets produced. They discuss why judgement, taste, systems thinking, empathy and stakeholder management are becoming more important, as well as the danger of reaching for AI before properly understanding the problem. Julie also shares how she has configured Claude to challenge her rather than agree with her, using it as an adversarial thinking partner that identifies flaws, asks questions and makes her improve the work. The conversation explores: Why AI productivity can create more work rather than more time Whether AI is reducing the space available for deep thinking How to use Claude as a strategic sparring partner The difference between automating production and outsourcing judgement What happens when businesses stop hiring junior employees Why healthcare communication must retain its human stories What marketing teams should refuse to automate The episode finishes with the A-Why? question generated from the conversation itself: If AI creates the scale that crowds out deep thinking and junior roles, what should Julie personally refuse to automate to prevent the Sciensus brand becoming more efficient than human? TIMESTAMPS 00:00 – Why episode one has suddenly become episode six 01:39 – AI governance without eliminating experimentation 05:59 – The latest developments in AI 15:00 – Introducing Julie Reid 16:01 – Julie’s role and the work of her team at Sciensus 17:40 – How AI is affecting marketing work 19:07 – The new pace, scale and nature of Julie’s contribution 21:45 – Judgement, taste and distinctly human skills 24:48 – Are people outsourcing their thinking too quickly? 26:15 – Why AI productivity creates a faster treadmill 29:52 – Using Claude as an adversarial thinking partner 32:10 – How Julie configured Claude to challenge her 34:51 – Teaching AI to recognise your personal blind spots 36:04 – Junior jobs, career development and the future of work 39:03 – The AI-generated A-Why? question 41:20 – Closing thoughts LINKS Connect with Julie Reid: https://www.linkedin.com/in/julie-reid-brand-strategy/ Read the A-Why? newsletter: [ADD NEWSLETTER LINK] Follow or subscribe to A-Why? to hear future conversations about how AI is changing work, judgement, power and people.

Episode One - AI Slop, and the challenges of not booking a guest

The next visitor to your website may well be a machine. AI assistants have started browsing, comparing and even buying on our behalf, and most of us are nodding along in meetings hoping nobody asks us to explain it. This week A-Why?, Kier Humphreys catches you up on two weeks of AI news, then decodes the jargon behind all that nodding: agentic traffic, what it actually is, and what it means for anyone who runs a website. This episode covers: - Slop, slop, slop. Why everything you scroll past suddenly feels machine-made, and whether the anger is justified. - When Google answers, nobody clicks. Pew tracked 900 US adults: 15% of searches end in a click through to a website when there is no AI summary, 8% when there is one, and just 1% of people click the links inside the summary itself. - Grok 4.5 is here, GPT-5.6 is out, and there is already GPT-6 talk within weeks. The model war is accelerating, and the case for staying model-agnostic keeps getting stronger. - 46% of European B2B marketers say AI has already replaced staff at their organisation. 66% say it never will. Both findings come from the same Forrester research. - 4.5 million US retail reviews on Trustpilot point the same way: customers are happy for AI to help them find things, and want a person the moment something goes wrong. - Analytic Partners' Preeti Croke on why the real test for brands is whether they can use the data they already hold. Then it's The Thing Everyone's Pretending To Understand: agentic traffic. Imagine sending a little robot to the store to check the stock, compare the prices, read the labels and bring back the best option. AI agents now do exactly that across the web: browsing, reading, comparing and even completing the purchase on a human's behalf. It is a small share of traffic today, and it is growing, which is awkward for every dashboard built on visits and sessions. A visit could be a customer, a search engine or an LLM training run, and the numbers alone will not tell you which. By the end of this segment, you will be the one explaining it in the meeting. And because the news cycle needs it, Reasons To Be Cheerful: Stripe's data shows three times more solo businesses founded in 2025 reached $1m in their first year than those founded in 2019. It has never been easier for a tiny team to punch above its weight.