Multifamily Matters

di Paul Marks

Stagione 9

04/06/2026 Multifamily Matters, Ep. #419 "Best of Multifamily Matters: Fix In ’26 - 20for20’s View Of Multifamily In 2026"

A conversation with a long-time multifamily industry veteran, and a widely recognized voice on multifamily operations and technology, the amazing Dom Beveridge, the Founder of 20for20... discussing operator exhaustion after prolonged cost containment, heavy concessions and gain-to-lease pressure, AI’s shift from pilot programs to embedded operational infrastructure, the coming wave of tech stack consolidation and vendor rationalization, centralization’s stabilization across front office and screening functions, and why 2026 is shaping up to be a disciplined year of refinement, simplification, and execution rather than reinvention.

S9 · E419

6 apr 2026

54:55

02/09/2026 Multifamily Matters, Ep. #411 "Stop Managing And Start Leading People"

A conversation with an influential leader in multifamily operations and a high-profile consultant for some of the biggest names in the industry. She is a Senior member of the NAAEI Faculty, a CAM and CAPS certified expert, and a frequent speaker on the national stage, the fabulous Kim Hurd, the Founder of Truly Hurd... exploring why NOI is a byproduct of human behavior, not spreadsheets, this episode challenges leaders to escape the management trap, build a culture of worthiness that creates stickier teams, and replace box-checking training with real pathways to promotion, while offering clear executive take-homes like the 80/20 people rule, “clear is kind” feedback, and auditing the why behind every task to drive both performance and retention.

S9 · E411

9 feb 2026

53:51

07/13/2026 Multifamily Matters, Ep. #433 "Operating In The Lone Star State: Lessons From A Texas Multifamily Operator"

A conversation with longtime multifamily industry veteran, the fabulous Arleen Garza, the Co-Founder and Principal with REEP Equity... discussing why San Antonio, Austin, and Houston continue to be attractive multifamily markets, the unique challenges and opportunities of operating in Texas, strategies for scaling across multiple markets without losing focus, and the disciplined approach needed to navigate changing regulations, resident expectations, and the state's evolving multifamily landscape.

E433

13 lug 2026

52:47

07/06/2026 Multifamily Matters, Ep. #432 "Stop Laying Off The People Who Should Be Running Your AI"

A conversation with longtime multifamily industry veteran, the fabulous Jamie Gorski, the Founder & President Catchpoint Collective... discussing why multifamily companies should rethink workforce reductions in the age of AI, exploring why customer experience, marketing, and training professionals are ideally positioned to lead AI initiatives, how organizations can reskill existing employees instead of replacing them, and why long-term success comes from using AI to amplify people rather than eliminate them.

E432

6 lug 2026

47:21

06/29/2026 Multifamily Matters, Ep. #431 "Building A Superhighway To Housing"

A conversation with a longtime multifamily industry veteran, he is a multifamily industry icon, and the immediate past Chair of NMHC, the fabulous Jim Schloemer, the CEO of Continental Properties … discussing what housing providers, state and local governments, and federal policymakers must do to increase attainable rental housing, the impact of current Road to Housing legislation, and what the future of the rental housing market could look like, depending on whether meaningful action is taken to address housing supply.

E431

29 giu 2026

47:44

06/22/2026 Multifamily Matters, Ep. #430 "Best of Multifamily Matters: Multifamily Leadership Teams That Win"

A conversation with a long-time multifamily industry veteran, the fabulous Amy Jones, the Executive Vice President of Management with The Garrett Companies... discussing how intentional hiring, leadership alignment, accountability, mentorship, and continuous training create high-performing multifamily teams that consistently win through culture, collaboration, and leadership development.

E430

22 giu 2026

56:32

06/15/2026 Multifamily Matters, Ep. #429 "The Real Driver of High DQs Isn’t Fraud"

A conversation with a long-time multifamily industry veteran, Kim Olander, the Director of Compliance at 11Residential, and Henson Orser, the CEO & Founder of Two Dots... discussing why rising delinquency and default rates are often driven by manual income verification, overrides, and inconsistent underwriting processes rather than fraud itself, and how faster, AI-powered verification can reduce risk, improve occupancy, ease the burden on onsite teams, and create a better applicant experience.

E429

15 giu 2026

1:01:39

06/08/2026 Multifamily Matters, Ep. #428 "BEST OF MULTIFAMILY MATTERS: MULTIFAMILY’S NEXT COMPETITIVE ADVANTAGE ISN’T TECHNOLOGY…IT’S LEADERSHIP DISCIPLINE."

A conversation with long-time multifamily industry veteran, the fabulous Shelley Watson, Executive Vice President of Operations of Morgan Group... discussing why, despite the industry’s focus on AI and automation, true competitive advantage comes from disciplined leadership, EOS implementation beyond the executive team, weekly scorecards, and the “Desert Island Test,” the power of Rocks and alignment, and how solving root issues through clarity and structure ultimately creates speed, freedom, and sustainable advantage. Multifamily's Next ...

E428

8 giu 2026

42:20

06/01/2026 Multifamily Matters, Ep. #427 "BEST OF MULTIFAMILY MATTERS: WHY GOOD INTENTIONS AREN’T ENOUGH"

A conversation with longtime multifamily industry veteran, the fabulous Jennifer Sutter, Executive Vice President of Property Management with ACENTO Real Estate Partners... discussing why strained vendor-operator relationships are usually systemic rather than personal, how vague partnership language, verbal approvals, delayed payments, and undocumented scopes create financial risk and internal friction, and how clear approvals, clean invoicing, shared accountability, and timely payments reset the relationship to build trust, protect both sides, and ultimately benefit residents and communities.

E427

1 giu 2026

48:54

05/25/2026 Multifamily Matters, Ep. #426 "BEST OF MULTIFAMILY MATTERS: LEARNING AND DEVELOMENT: NECESSITY OR OPTIONAL?"

A conversation with long-time multifamily industry veteran, and a nationally recognized speaker, the fabulous Cindy Clare, Chief Operating Officer of Bell Partners... discussing why cutting L&D in a tightening market can be a costly mistake, how it extends beyond training into leadership, culture, and career pathing, and how strategic investment drives measurable performance, associate engagement, and retention across multifamily operations.

E426

28 mag 2026

52:26

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