Mike speaks to Alex Levin co-founder and CEO of regal.io a leader in customer journey optimization through understanding customer intent, Alex has guided companies to go beyond reactive strategies and meet customers exactly when they are ready to engage. He shares how anticipating and responding to customer intent can unlock untapped growth.  They cover capturing and analysing customer data, including doing it in real time and incorporating contact centre interactions. As well as the current role AI agents are playing and how they are likely to develop. KEY TAKEAWAYS The rate at which one customer turns into more customers or $1 can turn into more $s is the factor that leads growth. Your customer needs and motivators change. You have to constantly analyse and update the way you approach them. Obtaining customer data is vital. Without ...