Is your time being wasted? Or are you wasting others’ time? So often, it seems that calendars fill up, processes multiply, and simple tasks become unnecessarily hard.

In this episode, Bob Sutton joins Lisa Kay Solomon to examine how friction shows up at work: the meetings that shouldn’t exist, the processes that are way too complicated, and the small design choices that quietly shape whether people feel respected or drained.

Drawing from years of research behind The Friction Project, Bob breaks down why leaders often add instead of subtract, and why that instinct creates hidden costs across teams and organizations. Bob shares why some forms of friction are worth protecting, how savoring plays a role in good design, and why clarity (not certainty) has become a leadership advantage.

In this conversation, you’ll le ...