Josh Grover – Revenue Cycle & Leaks | What Looks Like a Growth Problem May Be a Revenue Leak

Is growth really what’s holding the practice back? Sometimes the bigger issue is not demand. It’s whether the business can collect, track, and keep what it already earned. In this episode, we break down where revenue quietly leaks inside a practice and why most owners miss it.

You will hear how gaps in patient responsibility, billing workflows, and operations compound over time. This conversation shows why volume cannot fix what is broken underneath and why capturing what you already earn is often the fastest path to improving your numbers.

Episode breakdown

00:00:00 - Introduction

00:02:46 - Bringing billing in-house and teaching teams how to manage it

00:05:24 - How patient responsibility can affect cash flow

00:07:22 - Looking for patterns in denials and payments

00:12:34 - Why owners may feel bad collecting patient responsibility

00:18:45 - Why volume can hurt the clinic when collections are weak

If billing gaps, collections, cash flow, or revenue leaks are creating stress in your practice, schedule a conversation with Jamey here.

You can learn more about Prompt Therapy Solutions here.